You can track your order via the link included in your dispatch email (make sure you double-check this hasn’t ended up in your junk folder) all you need is your tracking number and postcode. Your dispatch email will inform you which courier will be delivering your parcel.
Not received a dispatch email? The below might help:
- Standard Delivery can take up to 5 working days.
- Express Delivery orders placed before 5pm Monday to Friday will be delivered within 1 - 3 days. Please note, if you order after 5pm on Friday your order will not be dispatched until the following Monday (excluding Bank Holidays).
If your estimated delivery timescale has passed and you still haven't received your order, please contact our Customer Services team and they will do their best to investigate this for you.
Simply fill out the returns form you received with your order, and follow the instructions on the returns leaflet that was included in your parcel to return your order.
We guarantee to refund or exchange any item you’re not completely happy with your order, providing the item(s) is returned in an unused and sellable condition within 14 days of receiving the purchase.
Returning an item via CollectPlus is now free!
CollectPlus is a quick, convenient way to return parcels via local shops, petrol stations, universities and shopping centers.
1. Just fill in the pre-paid returns label inside your parcel (or download one here),
2. Remove any outgoing delivery labels
3. Drop off your items at your local CollectPlus location.
Find your closest dropoff point using the store locator. CollectPlus can’t accept any responsibility for parcels handed into a store without a CollectPlus label.
You’ll be given a receipt and tracking number, which you can use to track the progress of your parcel here.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post, or returning your order to store if the replacement product is in stock. Please note we can only exchange for like items in the same size or colour.
Unfortunately, we can only offer exchanges within the UK.
We guarantee to refund or exchange any item you’re not completely happy with your order, providing the item(s) is returned in an unused and sellable condition within 14 days of receiving your purchase.
If you’ve returned something to us for a refund, it can take up to 5-10 days to process your return once we receive it into our warehouse.
Once we have processed your refund, this normally takes around 3-5 working days to go back to your account though, due to banking processes, the process can take up to 10 working days.
If you’ve paid by PayPal, it can also take up to 10 working days to hit your account.
Klarna refunds will be processed within 5-7 business days.
Before contacting us please make sure your order hasn’t been left in a safe place or with a neighbour.
If your order hasn’t been left elsewhere please contact us with your order number and email address and we can assist you.
If there is an item missing from your order or you have received the incorrect items please contact us so we can resolve the issue.
You can get in touch via email on Help@SEVENSTORE.com or via ourweb service.
- Opening hours:
- Mon – Sat – 10am – 6pm
- Sun – 11am – 5pm
- Bank Holidays – 10am – 6pm
Every query is important to us and we aim to respond to all chats and emails as soon as possible.