If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading, eg Ordering and then on the question that matches your query.

Open/Hide all

Launches

Enter the draw for any release by entering your email address, size, shipping address and confirming your payment method. By entering the raffle you may find the funds as 'pending' on your bank account, if this is the case for the period of the raffle the funds will not be available from the card or account used to enter with.

When the draw finishes we will notify you within 24 hours of launch day whether your name was drawn. Only successful applicants will be contacted via email.

If you win, we will automatically charge the price of the product plus shipping and email you an order confirmation. If you don't win no payment is taken. Once the raffle has ended the raffle entry may take 3-5 working days to dissapear from your account.

Entering a draw constitutes entrant's full and unconditional agreement to these Terms and Conditions, which are final and binding in all matters related to registration and launch product purchase. Eligibility is contingent upon fulfilling all requirements set forth herein.

A registered email address, valid shipping address, preferred size and valid payment method are required

One entry per person per launch product

All Nike products are available to UK and EU customers only.

Once registered we can’t amend registration details

Purchases are only valid for the registered email, shipping address, product, size and payment method specified at registration

Recipient's opportunity to purchase the launch product is subject to stock

Entries are non-transferrable

Entries cannot be sold, transferred, assigned or otherwise provided to anyone else. Evidence of such behaviour by any account holder will result in disqualification. Entries have no cash value and are not redeemable for cash or for credit towards any purchase. SEVENSTORE will only allow purchases to registered owners of SEVENSTORE accounts.

The draw entry process is subject to change at any time at SEVENSTORE’s discretion

When the draw closes, customers will be notified by email whether their name was drawn within 24 hours.

SEVENSTORE reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of entering a draw and/or product purchase or to be acting in violation of these Terms and Conditions or in an unsportsmanlike or disruptive manner. Any attempt by any person to undermine the legitimate operation of registration and/or product purchase may be a violation of criminal and civil law, and, should such an attempt be made, SEVENSTORE reserves the right to seek damages from any such person to the fullest extent permitted by law.

Ordering

Once you’ve found the product you’d like to buy, select a size from those available and click ‘Add To Basket’. Repeat this for any additional items you’d like to purchase.

To complete payment, click 'checkout' and 'checkout securely now'

You’ll be prompted to log in if you are already a member, or asked to checkout as a new customer. Once this has been done and payment has been completed, you’ll receive an email to confirm that your order was successful.

You can, but please email us on at (Help@SEVENSTORE.com) as soon as possible! All orders placed before 5pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. We can only make changes that do not increase the value of your order.

Once payment has been processed, we’re unfortunately no longer able to edit your order.

If you’d like to purchase anything else from us, this will have to be ordered separately. If you place two separate orders on the same day and contact us to let us know (quoting both order numbers), we’ll do everything we can to make sure they’re sent out together. Any additional postage costs incurred will then be refunded to you as soon as possible.

We appreciate that circumstances could arise in which you may need to cancel your order.

This is possible, but please be quick to request cancellation: orders can only be cancelled within 30 minutes of ordering. Unfortunately once an order has reached a certain point in the dispatch process, it can no longer be cancelled, but if you can email (Help@SEVENSTORE.com) as soon as possible, we can try to help you. Please note that all orders placed before 5pm will be dispatched the same working day.

For security reasons, orders can only be taken online. If you encounter any problems when placing an order online, please get in touch with us via email and we’ll do our best to resolve the issue.

Payments

SEVENSTORE.com accepts the following credit cards for online orders:

  • Maestro/UK Maestro
  • MasterCard
  • Visa
  • Visa Electron

You can also pay for an online purchase using PayPal or alternatively buy now, pay later with Klarna in selected countries only.

SEVENSTORE.com does accept PayPal payments. If the delivery address on your order is not a confirmed address on your PayPal account, your order will be cancelled.

Please reply to any emails as soon as possible. SEVENSTORE cannot be held liable for any delays to delivery incurred as a result of your failure to respond.

When you pay using PayPal, we receive a notification from PayPal to advise us if the delivery address provided is confirmed on your PayPal account. If they advise us that the address provided is unconfirmed, we need to receive confirmation from you in writing to allow us to send your order. Simply reply to the email we send you to confirm that the delivery address is correct and we'll dispatch your order as soon as we can. If we don't get a reply to the email within 7 days, unfortunately we'll have to cancel your order and process a full refund.

When you pay using your credit/debit card, various checks are carried out to protect your card from fraudulent activity. The most common check is to ensure that your billing address accurately matches that held by the card issuing bank. If some of the details match, but not all, we will email the email address provided to ask you to confirm. If none of the details match, then your order will simply be cancelled and refunded and you will receive an email to confirm this.

As soon as you place your order, the payment will be taken from your account. We won’t process your order until we receive the payment.

Please contact us if you think this is the case, however in most circumstances we have not charged you and it is what is known as a "shadow transaction" showing on your account.

When you attempt to confirm and pay we send an authorisation to your bank/card issuer and they reserve the funds by placing a shadow transaction on your account. This ensures that you cannot spend this money elsewhere. If the payment fails or you abandon the payment, we will not request these funds and so your bank will release them back to you. This shadow transaction may remain on your account for up to 6 days and unfortunately this is completely out of our control.

By default all products sold on our website are in GBP. For all orders outside of the UK, currency conversion is available.

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They allow you to create your own password which only you know and you will be asked to use this every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode.

Yes. Any items purchased from the Sevenstore.com are inclusive of VAT when purchased inside of the EU. Any additional VAT and duty charges incurred on orders and returns are out of our control and are the customers responsability.

Delivery

Next day delivery: Orders placed before 5pm Monday to Friday will be delivered Next Day. Orders placed before 5pm on Sunday will be delivered Next Day (excluding Bank Holidays). Please note, if you order after 5pm on Friday your order will not be dispatched until Sunday.

Delivery to Europe and Rest of the World varies, please see our full price list here.

Certainly. Just select your country at checkout. Unfortunately however, we can’t provide next day delivery to the Channel Islands at present.

Our service does not include any customs charges incurred upon entry into your country. Any customs charges must be paid for by the customer in order for the package to be released.

For a comprehensive list of countries we deliver to, please click here. For security reasons, all international orders must be delivered to the billing address, and additional security checks may be administered. If this is the case, we will contact you by email. Failure to reply to these emails may result in your order being delayed or even cancelled.

Orders placed before 5pm Monday to Thursday will be delivered in 1-3 Days. Orders placed on a Friday or over the weekend (before 3pm on Sunday) will be delivered in 1-2 days or 3-5 days, depending on the service selected at checkout, after the following Monday (Excluding Bank Holidays)

European delivery: delivered within 3-10 working days from placing your order.

Rest of World delivery: delivered within 3-10 working days from placing your order.

Please note, during busy periods SEVENSTORE are not responsible for any delays incurred by the courier.

Sorry, we can’t schedule delivery for a particular day.

Unfortunately we can’t offer this service at present.

When you place your order online, you will receive a confirmation email. When your order has been picked and dispatched, you will then receive another email confirming dispatch and providing you with your tracking number. Orders placed on a Friday or over the weekend (before 3pm on Sunday) will be delivered in 1-2 days or 3-5 days, depending on the service selected at checkout, after the following Monday (excluding Bank Holidays).

All UK orders are delivered via DPD and all International orders are sent via DHL International

Yes, this possible for both UK and international deliveries. Once your order has been dispatched, you’ll receive a confirmation email with a tracking number which can be used on the courier website. UK customers can track their parcel via DPD and International customers can track their order via DHL to track the progress of your delivery.

If your estimated delivery timescale has passed and you still haven't received your order, please contact our team by email (Help@sevenstore.com) and they’ll investigate this for you.

Please contact us immediately by email (Help@sevenstore.com) and we will follow up with the courier to locate your parcel.

If for any reason you weren’t around when the courier attempted to make your delivery, they’ll leave a card to let you know.

If the courier has tried several times and is still unable to deliver your order, they will return your delivery to us. Upon receipt of the returned order, we will process a full refund. Unfortunately we will not be able to resend your parcel to you, so a new order must be placed if you would still like the items.

Once an order has been placed, we are unable to change the requested delivery address. This is a result of various security checks, including checks on the delivery address provided. Changing the delivery address would invalidate these checks.

If you’ve entered an incorrect address, please let us know via email (Help@sevenstore.com) and we will cancel the order so that you can place another with the correct address.

Cancellations, refunds & exchanges

We appreciate that circumstances could arise in which you may need to cancel your order.

This is possible, but please be quick to request cancellation. Unfortunately once an order has reached a certain point in the dispatch process, it order can no longer be cancelled, but if you can email (Help@SEVENSTORE.com) as soon as possible, we can try to help you. Please note that all orders placed before 5pm will be dispatched the same working day.

We appreciate that circumstances could arise in which you may need to cancel your order.

All orders go through various security checks. If an order fails any of these, it may be cancelled. These checks are necessary to screen orders for fraud, and the most common process is to ensure that your billing address matches that which is on file at your card issuer.

In the situation that your order is cancelled, you will receive an email to inform you of the cancellation, and a full refund will be issued.

If you've paid by PayPal, credit or debit card, you can return your items to: SEVENSTORE Website Returns Department Point 62 Touchet Hall Rd Stakehill Industrial Estate Manchester M24 2RP United Kingdom

Just complete the returns form included in your parcel and for UK customers, use the free Collect+ returns label included in your parcel. For International customers, please send the item(s) back to us using your chosen courier. SEVENSTORE can not cover any returns costs for international orders unless the item is faulty.

To exchange any item, please contact our team who will be happy to help you. You can email us on Help@sevenstore.com

All UK returns are free of charge, you won’t have to pay up front to return the parcel, just use the Collect+ label included in the parcel to return your item. For International orders, the customer is responsible for shipping the item back to us for a return, unless you are returning a faulty item or returning for an exchange which is free of charge and we will cover the shipping costs.

We ask you return your items to us in an unused and saleable condition within 14 days of receipt. Our full returns policy can be found below.

We aim to process all returns as soon as we receive the goods. However, please make sure that fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.

You will receive an email to confirm when your refund has been processed. Please allow up to a week for refunds to show on your account. Unfortunately this timescale is outside of our control and dependant on the card issuing bank/PaPal. Once we have processed a refund to you we are unable to do anything to make this appear in your account any quicker.

If you have placed your order online and you are returning goods, your shipping notice will be accepted as your receipt.

Unfortunately we're unable to accept a return without some form of proof of purchase. We apologise for any inconvenience caused.

Yes, all items which are in saleable condition can be returned for a refund within 14 days.

We aim to refund you as soon as your return has been received in our store and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank/PayPal and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

The money may take 3-7 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank/PayPal and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

This means that we unfortunately no longer have your size in stock.

We may be expecting a delivery however, so please send us an email (Help@sevenstore.com) to check. In the case of reduced items, it’s very unlikely that we will be receiving a restock and only the sizes displayed will be available.

We do everything we can to tell you all you need to know about our products. If there’s something you want to know about a particular product that isn’t show, please contact us via email (Help@sevenstore.com) and we’ll do our best to help.

All products on the website are shown in UK sizes. Size guides are detailed on each product page. These should help you to choose the size you want and will also help you to convert our UK sizes in to the equivalent US and EU sizes if required.

Feel free to contact us via email (Help@sevenstore.com) if you have any questions about sizing and we’ll do our best to help.

Yes. We are a certified retailer for all the brands we stock and only sell 100% authentic merchandise directly purchased from the brands themselves.

Unfortunately we are unable to let you know in advance if a product is about to be reduced or reimburse you the difference after you have already placed your order.

Faulty and missing items

If you think the item you received is faulty please get in touch with us via email (Help@sevenstore.com) and we’ll do our best to help.

Unfortunately on rare occasions we are unable to send all of your order.

This is usually because we have checked the item you have ordered and found it to be faulty or if we have had an issue with stock availability. If for any reason we are unable to send all items on your order, we will email you to let you know and issue a full refund for those items. It is rare that we send items separately and we would normally notify you if this was the case.

Please accept our sincerest apologies, but occasionally mistakes can happen.

If it's happened to you, all we can do is apologise and promise that we'll do our best to sort this for you as soon as possible. Get in touch via email (Help@sevenstore.com) and we’ll advise you what to do. You should find some handwritten initials on the shipment notice received in your parcel, please let us know what these are as they will help us to identify the member of staff responsible for picking and checking your parcel.

Please be assured that if you incur any additional postage costs as a result of our mistake then we will reimburse you. As we don't store credit or debit card details for security purposes, we may need to contact you to get card details from you.

You can check stock availability by contacting us via email (Help@sevenstore.com). Store stock differs to the items you see online so everything you see might not be available in-store.

Unfortunately if you do not have any proof of purchase, we are unable to accept an item for return. We need the full details of the transaction, a bank statement will not surfice.

Jobs at SEVENSTORE

To see the full list of available vacancies, please visit our careers page where you can submit your CV for review here.

Technical problems

If you've forgotten your password, you can request a new one by clicking on the 'forgot your password' link at login. A new password should be sent to your email within a few minutes. If you don't receive it, please try checking your spam/junk folders in case it has been caught by your spam filters. If you still can't find it and you're sure you gave us the correct email address, then please contact us via email (Help@sevenstore.com) and we’ll do our best to help you.

A new password should only take a few minutes to arrive after it has been requested. If you haven't had it yet try checking your junk mail in case it has been caught by your spam filters. If you still can't find it and you're sure you gave us the correct email address, then please contact us via email (Help@sevenstore.com) and we’ll do our best to help you.

If you added your items to your basket on an earlier visit to our website and the sizes you require are no longer available, the 'proceed to payment' button will not be visible and you will not be able to proceed through checkout. Please empty your basket and start your purchase again.

If the items are still available on the website and you are still unable to checkout, please contact us via email (Help@sevenstore.com) and we’ll do our best to help you. It would really help us if you could let us know details of the browser (eg Google Chrome) you are using.

This is probably because the items you have purchased are already reduced in our sale. The following Terms and Conditions apply to all promotion codes or discount code offers (including Student Discount).

  • Discount Codes and offers are valid on full price items only
  • Offers exclude all Ltd Watch, Gift Cards and any 'Exclusive Web Price' products
  • To take advantage of an offer, the relevant Promotion Code must be entered at the checkout
  • No cash or any other alternative will be given
  • The discount codes cannot be used in conjunction with any other offer
  • Refunds on any item(s) purchased using a discount code will be less the discount obtained
  • Your statutory rights as a consumer are not affected
  • Seven cannot be held responsible for third party websites failing to list voucher codes terms and conditions.

If your order meets all these requirements and the discount code still hasn't worked then the likelihood is that your discount code has expired and is no longer valid.