As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.
Timings and Costs
Please select your delivery country from the list of countries below and where requested your postcode to view your available delivery options and charges.
Our number one priority continues to be the well-being of our customers and employees during these uncertain times and following the government’s decision to close all non-essential retail shops, we can confirm that our retail space is now shut with immediate effect.
However, our online business will continue to trade as normal until further notice.
If you have bought something that needs to be returned, don’t worry, please keep hold of the item and your receipt and we will honour returns for up to 120 days to make it as easy as possible for you to return your items. We will continue to monitor the situation and we will review this returns window again if needed.
We’re looking forward to being fully back up and running in due course, but at this time we wish our customers all the very best during this hugely challenging time for everyone. Stay safe and look after each other.
Orders placed before 5pm Monday to Thursday will be delivered in 1-3 Days Orders are subject to a £4.95 delivery fee for our DPD Express service. Orders placed on a Friday or over the weekend (before 3pm on Sunday) will be delivered in 1-2 days or 3-5 days, depending on the service selected at checkout, after the following Monday (excluding Bank Holidays).
Delivery to Europe is from €11.50 and from $20 to the Rest of the World via DHL Standard International Service
Russia: Orders to Russia are subject to a £30 delivery fee using DHL Standard International Service. Please note* orders can only be shipped to a business address if you are ordering from Russia.
Orders placed before 5pm will be dispatched the same day*. Once dispatched, your delivery should take 2 days if you are in a major international territory such as Hong Kong or New York. All international orders are sent via a tracked and signed for service with customisable in flight delivery options.
Our service does not include any customs charges incurred upon entry into your country. Any customs charges must be paid for by the customer in order for the package to be released.
This is a guide time only and delivery time may vary. Please note, during busy periods SEVENSTORE are not responsible for any delays incurred by the courier. Any customs, duties or taxes incurred on items are not covered by SEVENSTORE.
ITEMS PURCHASED ONLINE
We guarantee to refund or exchange any item you’re not completely happy with your order, providing the item(s) is in an unused and sellable condition within 14 days of purchase. Please make sure that postal returns are securely packaged, and sent back using the original packaging.
We aim to process all returns as soon as we receive the goods back in our store. However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.
For information on refunds please see our Terms and Conditions